Refund Policy

At BA Capitol, we strive to provide excellent bookkeeping and accounting services to our clients. Our goal is to ensure satisfaction and to meet the financial needs of your business. However, due to the nature of the services we offer, please read our refund policy carefully.

1. Nature of Services

Bookkeeping and accounting services are professional services that are performed based on the information provided by you, the client. Since these services are highly personalized and delivered over time, we do not offer refunds for services that have already been rendered, except in the cases outlined below.

2. Refund Eligibility

Prepaid Services: If you have prepaid for services and the work has not yet been performed, you may request a refund. Refund requests must be made within 30 days of the prepayment date.
Billing Discrepancies: If you believe there has been an error in billing or an overcharge, you must notify us within 15 days of receiving the invoice. Any adjustments or corrections to the invoice will be made at BA Capitol’s discretion, and a refund may be issued if necessary.
Unfulfilled Services: If we fail to perform the agreed-upon services within a reasonable timeframe, you may request a refund for the unfulfilled portion of the services. We will review the circumstances and, if applicable, issue a refund for any services that were not provided as agreed.

3. Non-Refundable Situations

The following situations are not eligible for refunds:

Services Rendered: Once services have been performed and delivered (e.g., financial statements, reports, reconciliations), no refund will be issued.
Changes in Client’s Business Situation: If you change the scope of services or terminate our agreement early, we are not obligated to issue a refund for services rendered or work performed up until that point.
Failure to Provide Timely Information: If you fail to provide the necessary information or documentation for us to complete the work, we are not liable to offer a refund for any delays or incomplete work resulting from that failure.
Late Payments: If your payment is overdue, we reserve the right to suspend services until payment is received. No refunds will be issued due to late payments or suspensions.

4. Refund Process

To request a refund, you must submit a written request to BA Capitol, including the following details:

The reason for the refund request
The service(s) or work you are requesting a refund for
Any relevant documentation or proof (e.g., invoices, payment receipts)

Once we receive your refund request, we will review it and process it within 15 business days. If your request is approved, the refund will be issued using the same method of payment originally used for the transaction.

5. Dispute Resolution

If you are dissatisfied with the decision regarding your refund request, we encourage you to contact us to discuss the matter further. If we are unable to resolve the issue, you may choose to pursue alternative dispute resolution methods, such as mediation or arbitration, in accordance with the terms of our client agreement.

6. Amendments to Refund Policy

BA Capitol reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website, and the updated policy will become effective immediately upon posting. We will notify existing clients of any significant changes to this policy.

By engaging BA Capitol’s services, you acknowledge that you have read, understood, and agree to the terms outlined in this Refund Policy.